fREQUENTLY ASKED QUESTIONS
Shipping
If you don’t live in the AU, don’t worry. We want to make sure you can brew Coast Coffee too! We offer shipping to our neighbours in New Zealand for a flat rate of $15. For everywhere else in the world, we offer shipping for a flat rate of $20.
Definitely! As soon as we put your package in the mail, you’ll receive an email with a tracking number. It usually isn’t active right away, so hold your horses while the system updates the information. Once it goes live you’ll be able to watch your package make its way to you!
Trust us, we are just as excited for you to receive your products! Most items will ship out within 2 business day of ordering. However some orders may take a little longer if your ordering something special, our roasting schedule is generally Mon-Wed so if something is not on hand at the time of your order it might be put into the following weeks schedule so please allow for the possibility of this. We do not ship on Saturdays, Sundays, or holidays.
Domestic orders should arrive within a week of the date of the order. International shipments should arrive within two weeks. Need it faster? Shoot us an email at info@coastcoffee.com.au and we can see what we can do to accommodate your needs with expedited shipping.
We use a combination of AusPOST and Fastway for all of our domestic shipments and DHL for international shipments.
For domestic tracking you should be able to see it every step of the way.
For international, the tracking tends to be a little bit more “general” when it leaves Australia, but you should be able to see when it enters your country and when it is delivered.
When products from Australia enter different countries around the world the buyer can be charged a GTS or Duty Fee before the package can be collected. These import duty fees vary by country. Please be advised that you could be charged extra fees by your customs dept, and unfortunately we cannot be responsible for these fees.
We try to be pretty speedy with our shipping, but sometimes things happen that are out of our control. First, check the tracking number you received via email. For domestic orders, the information should be pretty specific. For international orders, once the package leaves Australia it usually has a period of very general information like it entered X Country. Was the address correct? Is a storm brewing around the country? Did the post office leave a notice? Regardless of the reason, feel free to shoot us an email and we will try our very best to help you figure out what is going on!
Hey mistakes happen and we are happy to help where we can when it happens. Returns are only accepted with prior communication and approval with our team, where a return authority number will be issued and must be within 30 days of invoice. A 15% restocking fee or extra shipping costs may apply for mistakes made on your behalf depending on product, and the item must be unused and the packaging in new condition.
If the mistake was on our end we will do our best to right the wrong in a timely fashion and see that you’re smiling again soon.
Just send us an email at info@coastcoffee.com.au so we can be on the look out for your package. Feel free to use the same packaging we sent it to you in originally.
CoastCoffeeReturnsDepartment
6/29–39 Business Dr
Narangba
QLD 4504
We know you know it…but just a reminder, everything must still have the tags on and packaging maintained where applicable , and be in an unused condition.
Dependant on the product you have purchased from us. If it is for a piece of equipment like an aeropress, then you can reuse the packaging it was sent in or find similar at the local post.
General
At Coast Coffee we take your online security very seriously. As such, we have prepared the following guidelines and information to help you enjoy trouble free browsing when visiting our web site or interacting with us.
Coast Coffee will never ask you to provide personal information like your bank details, credit card details, your address, driving licence or passport numbers via email.
All items purchased from Coast Coffee are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Most items are covered by manufacturer’s warranty so if a product is faulty please contact us immediately so we can authorise a repair or replacement. If an item is faulty on arrival please contact us within 14 days so we can arrange a replacement or repair.
Unless stated to be otherwise, charges referred to for use of any services or purchase of any product provided by Coast Coffee are GST inclusive. Coast Coffee will issue a Tax Invoice for all purchases. GST means the Australian goods and services tax charged under A New Tax System (Goods and Services Tax) Act 1999 (the “Act”). Tax invoice means tax invoice as defined by the Act.
In your use of the web site, you agree to provide true and complete information about yourself as required by the web site’s Registration Form
In particular to register, you must provide your real name and email address. If you provide any information that is untrue, inaccurate, not current or incomplete, or if Coast Coffee has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Coast Coffee has the right to suspend or terminate your account and refuse any and all current or future use of the web site (or any portion thereof).
If you use this web site, you are responsible for maintaining the confidentiality of your Registration Data and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
When you visit Coast Coffee or send email to us, you are communicating with us electronically. You also consent to receive communications from us electronically. We will also communicate with you in a similar fashion. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
The material provided on Coast Coffee is copyright protected. You may use this material for your own personal reference only. Except for the temporary copy held in the computer’s cache and a single permanent copy for your personal reference, the material may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part (except where such use constitutes fair dealing under the Copyright Act) without the prior written approval of Coast Coffee or the appropriate supplier or licensor of Coast Coffee.
All software used on this web site is the property of Coast Coffee or its software suppliers and is protected by Australian and international copyright laws.